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Applies to UK Mainland (excluding Rural Scotland) orders placed online totaling £50 or more.
UK Next Day delivery
Applies to UK Mainland orders placed before 4pm (GMT/BST) Monday to Thursday, subject to stock availability and any security checks. Excludes Rural Scotland. Orders placed between 4pm Thursday and 4pm Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday.
We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.
Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive. Please allow 3-5 working days for delivery during and following a VAT free sale.
Delivery times may vary from standard business hours. Our couriers deliver up until 7pm, but may go beyond this during busy periods. To keep you up to date our couriers will message you with an estimated hour delivery slot. Should you be unable to receive your parcel at this time you will be able to delay your delivery for up to three working days to a time more convenient to you. Excludes pallet deliveries.
Damaged, incorrectly delivered or missing items
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery. We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or products missing from orders.
We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged or incorrect items.
Goods left with a neighbour
It is our couriers policy to leave goods with a neighbour if you're not in.
You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:00am and 7:00pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.